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Phone recycling

for Business Customers of T-Mobile

T-Mobile is pleased to offer free phone recycling to all our customers, working in partnership with Fonebak.

But why should you recycle your old mobile phones

  • Help meet your company's environmental management targets, compliant with the UK WEEE regulations
  • Raise funds to donate to your company's charity partner
  • Engage your employees in recycling

Unwanted phones returned in good condition can be given a second life, and recycling cuts down the environmental waste associated with throwing away a phone.

So, what should you do next?

  1. All you need to do is contact our Recycling partner, Fonebak, by calling 01708 683427.
  2. You will be given a unique recycling reference for you to use each time you wish to recycle.
  3. Fonebak will then arrange to send you either;
    • A Container - for large collections
    • Freepost Bags - for small collections
  4. All you then have to do is arrange for the container to be collected once it's full or send the Freepost Bag back to Fonebak
  5. In 21 days you should receive your recycling payment (or your chosen charity will have a smile on their face).

What are you waiting for? Call us today and get recycling.

Call us today on 01708 683427

 Fonebak Business Recycling Terms & Conditions

  1. All mobile phones sent for recycling must be owned by you - 'the customer'. By using this service you declare that you are the owner of each mobile phone and that you agree for ownership to be unconditionally transferred to Fonebak Plc.
  2. FREEPOST - Fonebak can not be held responsible for mobile phones lost, missing or stolen during postal transit. Mobile phones that are sent to Fonebak via the Royal Mail Freepost process and are subsequently declared missing, may, at Fonebak's sole discretion be credited only upon provision of a valid proof of postage.
  3. Batches of mobile phones must be sent to Fonebak using a sealed Tote box, as supplied by Fonebak. Fonebak will not accept delivery of batches of mobile phones sent by any other method. Each Fonebak tote box is identified by a unique customer number and tracked for reporting and valuation purposes. It is the customer' responsibility to ensure that the tote box is correctly sealed (in accordance with the instructions supplied).
  4. Within each tote box, the customer must enclose a contents list itemising each handset by make, model, IMEI number.
  5. Should the tote boxes and/or its contents be declared missing, then Fonebak will commence investigations with the carrier.
  6. If a tote box is received by Fonebak with tampered/ damaged seals or the contents do not match the contents list as supplied by the customer, Fonebak shall commence an investigation and advise the customer accordingly.
  7. Each mobile phone will be valued by Fonebak. The customer will be provided with an initial estimate, however, the final price paid will be at Fonebak's absolute discretion.
  8. Mobile phones and accessories cannot be returned once received at Fonebak.
  9. Any SIM cards received by Fonebak will be destroyed.
  10. Fonebak may in its sole discretion, refuse to accept mobile phones. Details of mobile phones received that are suspected of being stolen may be referred to the appropriate authorities for further investigation.
  11. Information provided by the customer when they have registered with Fonebak as part of the T-Mobile corporate scheme shall be used by Fonebak to process the offer and despatch any cheques. All data shall be processed in accordance with the Data Protection Act.

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