Using mobiles safely
The law on driving and mobiles
Using a mobile while driving is against the law. If caught, you will receive either three penalty points and a £60 fine or a fine of up to £1,000 if the matter goes to court.
For more information, visit www.thinkroadsafety.gov.uk
You should only use a hands-free kit or an earpiece if it is safe to do so. Your nearest T-Mobile store has a great range of accessories including car-kits, earpieces and the latest Bluetooth hands-free devices.
Protecting children from adult content
We are serious about protecting children from exposure to inappropriate material and we were a driving force in drawing up the Mobile Industry Code of Practice, published in January 2004.
We also signed the European Framework for Safer Mobile Use by Younger Teenagers and Children in February 2007.
And our Content Lock technology stops under 18s and customers who have not opted for full content from accessing content and services which are defined as 18+.
Dealing with spam
Unwanted sales calls and texts from dubious companies are irritating and, in the case of texts, illegal, but there are steps you can take to prevent them and processes for lodging complaints.
We can't prevent unwanted sales calls directly, but you can register with the Telephone Preference Service. Telemarketing companies are obliged by law to check the TPS register, and must not call anyone listed.
If you've already registered with the TPS and wish to take the matter further, contact the Information Commissioner or your local Trading Standards Office.
Sending unsolicited promotional text messages is against the law. If you want to lodge a complaint about receiving them, please contact the Information Commissioner.
If the message contains a premium rate number (pre-fixed with 090), you should contact ICSTIS (the Independent Committee for the Supervision of Standards of Telephone Information Services).
ICSTIS investigates complaints about premium rate services and numbers, but does not deal with requests to cancel services or disputes about charges.
See more on premium and promo texts
