Business Extras
These extras come as standard
We appreciate you would rather be running your business than your mobile phone account, so we've put together these useful extras. All of them are free to registered business customers.
Account health checks
We'll call you within the first two weeks to make sure you're happy with our service and your chosen tariff. Or you can call anytime for an on the spot account check.
Free next day replacement
You can't be without your valuable work tool. We'll replace faulty phones within warranty right away.
- If you are a registered T-Mobile Business customer with a handset bought from T-Mobile, next day replacement is available for you for the length of the manufacturer's warranty applicable to your handset ("handset" includes a Blackberry, Mobile Digital Assistant or Personal Digital Assistant and accompanying accessories).
- Just so you know, the terms of any Corporate Master Agreement will take precedence over this agreement.
- We recommend that you check through the terms of the manufacturer's warranty before you report a fault.
- If you need to report a fault with your handset, please contact T-Mobile customer services. You can speak to them by calling 150 from your T-Mobile phone or 0845 412 5000 from a landline (landline calls are charged at local rates if you're a BT customer, but if you're with another provider it may cost a bit more, so do check).
- Working days are 8am to 6pm Monday to Friday. You'll need to report any faults to us on a working day to qualify for next working day replacement. Reports received after 6pm will be processed on the next working day.
- We can only accept reports from the authorised account user(s) who are also able to answer the appropriate security questions.
- To get a replacement you'll need to send us all the equipment (faulty or otherwise) that we ask for from you.
- If your phone is faulty, you should return it to us without the SIM card.
- The replacement handset remains the property of T-Mobile until any repair charges (as set out below) are paid in full. We will confirm the address (UK only) for courier collection of your faulty phone and also for delivery of your replacement phone. The courier will try to exchange handsets and if this is not successful, then a card will be left giving details of how to rearrange the exchange. If this is not done within 5 working days, the replacement phone will be returned to us and you will need to contact us to request the exchange.
- Once collected, we (and/or our agents) will assess the nature of the handset fault.
- We will let you know by letter within 14 days of the handset exchange if the repairs to your handset are not covered by the manufacturer's warranty. If they aren't, we will charge you the costs of repairing that handset. If the handset is not capable of repair, we reserve the right to charge you the equivalent purchase price of the handset (on a handset only basis and at our discretion). This charge will be applied to your next bill. In the event that you do not pay that charge, we have the right to terminate your agreement and/or to blacklist the replacement handset. You are not able to take advantage of Next day phone replacement if your account is in arrears, suspension, collection, or if you have given notice to terminate your agreement with us.
- Therefore we suggest you back up any data that you want to hold on to from the handset memory to the SIM card (e.g. contacts) and/or to a personal computer (e.g. pictures).
- We reserve the right to provide reconditioned handsets as replacement handsets and to provide replacement handsets of a similar specification to the faulty handset if an identical model is not available.
- These terms do not affect the terms of your telephone service agreement with us.
- Your statutory rights are unaffected.
Free advanced billing options
It's not just itemised billing that comes for free. Allocated billing means you can have calls to specific groups of numbers listed separately, to help you reclaim the cost of personal calls or to charge clients more accurately.
Dedicated business customer service
Our experienced UK-based business advisors are happy to help, Monday - Friday 8am - 10pm, Saturday & Sunday 8am - 8pm.
Free UK voicemail with Voicemail extra included
Not only do you get free UK voicemail when you register as a business but you also get Voicemail extra included. You can't be on the phone all day, so let our bigger voicemail capacity handle your calls when you're busy. Messages can be up to three minutes long and you can store up to 30 of them for up to three weeks
Free International Option
Don't let the cost of calling stop you from doing business overseas. Our free international Option and World Class option could save you up to 80% on calls made to locations outside the UK. Discounts also apply to receiving calls when you're abroad.
