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But don’t worry, we’re still here to help

Ready to place an order?

You can still buy a new phone, get mobile broadband from T-Mobile or home broadband from Orange.

Call 0800 956 2208


Are you a business customer?

Whatever the size of your business, give us a call and see what we can do for you.

Call 0845 412 3040*

Help and account queries


Follow T-Mobile's official Twitter support team @TMobileUKhelp. You can tweet us your questions and someone will reply with help.


Help & Support wherever you are: text APP to 150 for a free download link or search your app store for 'My T-Mobile'.

Available for iPhone, Android, Windows phone and BlackBerry.

If you need any further assistance, please contact our dedicated customer team.

Call 150 from your T-Mobile phone

Call 0845 412 5000* from any other phone

Store Locator

We're temporarily down but not out. For help or to place an order you can visit any EE store and speak to a member of our friendly team.
To find your nearest store use our store locator.

Calling from abroad? Please use this number: +44 7953 966 150

*0845 numbers are charged at local rates. Call charges from mobiles may vary.