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Contact us

We're always here to help. There's loads of support available on our site, so the answer to your question is just a click away. But if you need to speak to someone, just give us a ring. You'll find our contact details below.

Give us a ring

To join T-Mobile call 0800 956 3089
To query an online order call 0800 956 2208

Need help?

  • From your T-Mobile phone, call 150*
  • From a UK landline, call 0845 412 5000* (charged at local rates)
  • If you're abroad, call +44 7953 966 150

* Charges to call us on 150 vary, see terms & conditions

Help is at your fingertips

The answers to hundreds of questions can be found on the Help site on EE. Why not take a look?

Question about your bill?

All your billing information, and much more, can be found on My T-Mobile.

Got a question you want to run past someone?

Write to us

If you'd prefer to put pen to paper, here's where you can reach us:

For any account related or customer service queries:

Customer Services
6 Camberwell Way
Doxford Technology Park

For legal, human resources or finance related queries:

1 Trident Place
Hatfield Business Park
AL10 9BW

Lost or stolen phones

Call us on 0845 412 5000 and we'll get it sorted.

Check your balance or allowance by free text

  • Text BA to 150 to see your balance
  • Text AL to 150 to check your allowance

Find your nearest store

Pop in and see us - we'll be happy to help.

Store finder


We hope you’ll never have to make a complaint. But if you do, here’s where you can get the process started.

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