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Contact us

We're always here to help. There's loads of support available on our site, so the answer to your question is just a click away. But if you need to speak to someone, just give us a ring. You'll find our contact details below.

Give us a ring

To join T-Mobile call 0800 956 3089
To query an online order call 0800 956 2208

Need help?
  • From your T-Mobile phone, call 150
  • From a UK landline, call 0845 412 5000 (charged at local rates)
  • If you're abroad, call +44 7953 966 150

Then choose from these options:
  • Handset faults Option 4, then 1
  • Billing Option 1
  • Coverage Option 4, then 1
  • Tariff and plan Option 3, then 1
  • Upgrades Option 2
  • Info about calling while abroad Option 5, then 3
  • Lost or stolen Option 4, then 3
  • Mobile broadband Option 4, then 2

Help is at your fingertips

There's a whole host of help ready and waiting for you online.

FAQs

Or, the answer to your question may well be found on our Help site on EE. Why not take a look?

Question about your bill?

All your billing information, and much more, can be found on My T-Mobile.

Write to us

If you'd prefer to put pen to paper, here's where you can reach us:

For any account related or customer service queries:

Customer Services
T-Mobile
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN

For legal, human resources or finance related queries:

EE
1 Trident Place
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

Lost or stolen phones

Call us on 0845 412 5000 and we'll get it sorted.

Check your balance or allowance by free text

  • Text BA to 150 to see your balance
  • Text AL to 150 to check your allowance

Find your nearest store

Pop in and see us - we'll be happy to help.

Store finder

Complaints

We hope you’ll never have to make a complaint. But if you do, here’s where you can get the process started.

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