Inappropriate content
We've developed a system called Content Lock which helps prevent children from accessing 18-rated material. Content Lock is one of the industry's most advanced filtering tools, and all of our mobiles, USB modems and data cards are sold with it already applied, free of charge.
What is Content Lock?
Content Lock prevents access to unmoderated content, 18-rated material from the internet, t-zones (our downloads portal) and third party shortcodes.
Types of websites we prevent access to include:
- Unmoderated social networking sites
- Unmoderated chatrooms
- Sites with persistent bad language
- Visual material of a sexual nature
- Horror content
- Extremely violent content
Content is classified as '18-rated' or 'unclassified' against a framework developed by the Independent Mobile Classification Body.
Tip: Your child can also receive content directly from other people that the network can't filter. You should discuss with your child the types of content you'd be unhappy for them to receive or share with others.
How to apply Content Lock
Children are at high risk of coming into contact with inappropriate content when they are given a second hand phone that's unlocked. If you own an unlocked T-Mobile phone, it's your responsibility to make sure it's relocked before you give it to a child.
To apply Content Lock to an unlocked mobile or to find out whether Content Lock is switched on, call 1818, call Customer Services on 150 from your T-Mobile phone or visit My T-Mobile.
How to remove Content Lock
Content Lock is automatically applied to all pay as you go and pay monthly mobiles, however, you can ask to have Content Lock removed if you can prove that you're over 18. You can verify your age by credit card or by a name and address check through a credit reference agency, by dialling 1818 from your T-Mobile phone or calling Customer Services on 150.
Alternatively you can visit a T-Mobile store with official proof of identity.
If Content Lock is turned off by a credit card, a £2 charge is applied and then recredited immediately. The transaction will appear on the card holder's next credit card statement as 'Content Lock Removed'.
