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There are several convenient ways to pay your bill or top up your account. See more>
Should it happen to you, call Customer Services immediately on 0845 412 5000 (charged at local toll rates) or if calling from abroad + 44 79539 66150 (International call rates apply) and we'll do what we can to minimise your stress Lost and Stolen>.
Web'n'walk gives you unlimited internet browsing on the move. It makes surfing the web on your mobile simple and provides easy access to your personal email. More on web'n'walk>
If you're a pay monthly customer, check your balance, allowances and unbilled calls by calling 150 from your mobile and pressing options 1>
If you're a pay as you go customer, just dial 150 and you'll hear your balance and if you press the # we will send you your balance via text message. To check your balance by text: For balances text BA to 150 For Remaining Allowances text AL to 150
If you are a Pay monthly customer you may be eligible for one of our offers when you have less than one month to run on your contract. Pay as you go customers may be eligible after nine months. Find out more about upgrading>.
If you're a pay monthly customer, you can move free of charge once a month, with effect from your next bill. You'll just need to have been with us for at least 11 months if moving to a cheaper plan.
We have loads of handy hints, tips & simple diagnostics in our Phone Support section. See more>
If this doesn't help, and your phone is still in warranty, you should call Customer Services;
Alternatively, If the warranty has expired, you may be able to claim on your insurance policy. You may also want to see if you're eligible for an upgrade by logging in to My T-Mobile>
You can use your T-Mobile phone across most of the world by connecting to a network in the country you're visiting. T-Mobile have agreements with hundreds of foreign networks to allow you to do this. For a full list of countries, networks and charges, see Going abroad.
Keeping your phone software up to date optimises it's performance. Check out to our phone support area where you can find acess to software downloads, phone settings, our interactive manuals and much more. See more>
If your mobile has a screen that can show pictures, all you need to do to get set up is send a picture message to a phone or email address. That's it. Keep in mind you won't be able to receive a picture message until you've sent one. More help with picture messaging>
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