Phone Us
If you can't find what you need on this site, we´here to help
- To call Customer Services from your T-Mobile phone, simply dial 150 (Standard Pay monthly, U-Fix & Mix It plans - Free; Pay as you go - 25p per call; Online/Self Serve plans - 50p per minute (Max £5 per call))
- From abroad (charged at applicable international rates) - +44 7953 966 150
Telephone menu short-cuts
Only available when dialing 150 from your T-Mobile phone in the UK.
| For balance and allowances | Press 1 |
| To make a payment | Press 2 |
| For upgrades and renewals | Press 3 > 1 |
| To add or change Web'n'Walk or to buy a bundle | Press 3 > 2 |
| To change your priceplan or for information on our priceplans | Press 3 > 3 |
| For anything else about your account | Press 3 > 4 |
| If need help with Voice Mail | Press 4 > 1 |
| For technical enquiries | Press 4 > 2 |
| If your phone's been lost or stolen | Press 5 > 1 |
| For information on international calling or using your phone abroad | Press 5 > 2 |
| If you´re transferring your mobile number to or from T-Mobile | Press 5 > 3 |
| And for anything else | Press 5 > 4 |
Emergencies
- Lost, stolen or faulty phones - 0845 412 5000 (charged at local toll rates)
- Emergency calls - 999 or 112 *
- AA - 0800 887766 *
- RAC - 0800 828282 *
- Green Flag - 0800 400600 *
- Childline - 0800 1111 *
* We make no charge for calls to these numbers.
Directory enquiries
- International operator assistance - 155
- Disabled directory enquires - 195 (free to register users)
- Speaking clock - 123
