Phone Us
If you can't find what you need on this site, we´re here to help
- To call Customer Services from your T-Mobile phone, simply dial 150 (Standard Pay monthly, U-Fix & Mix It plans - Free; Pay as you go - 25p per call; Online/Self Serve plans - 50p per minute (Max £5 per call))
- From abroad (charged at applicable international rates) - +44 7953 966 150
Telephone menu short-cuts
Only available when dialing 150 from your T-Mobile phone in the UK.
| Balance and Allowance | Press 1 > 1 |
| Pay by credit or debit card | Press 1 > 2 |
| To add or remove itemised billing | Press 1 > 3 |
| General billing queries | Press 1 > 4 |
| Upgrades, Accessories, Insurance Enquiries or Leaving T-Mobile | Press 2 > 1 |
| Price plan information or to change your current price plan | Press 2 > 2 |
| Add a bundle or service | Press 2 > 3 |
| Change account details, e.g. your address | Press 2 > 4 |
| For information on using your phone abroad and International Option | Press 2 > 5 |
| Any other services | Press 2 > 6 |
| Having difficulty making or receiving calls or accessing your voicemail service | Press 3 > 1 |
| If you can't send or receive picture or text messages or access T-Zones | Press 3 > 2 |
| Faulty phones, SIM's or an accessory purchased from T-Mobile | Press 3 > 3 |
| All other faults | Press 3 > 4 |
| To report your handset lost or stolen | Press 4 > 1 |
| Information on our Over 18 Services | Press 4 > 2 |
| For Porting Enquiries | Press 4 > 3 |
| Information on Price plans, bundles and our services | Press 4 > 4 |
| Details on using your phone abroad or General Enquiries | Press 4 > 5 |
Emergencies
- Lost, stolen or faulty phones - 0845 412 5000 (charged at local toll rates)
- Emergency calls - 999 or 112 *
- AA - 0800 887766 *
- RAC - 0800 828282 *
- Green Flag - 0800 400600 *
- Childline - 0800 1111 *
* We make no charge for calls to these numbers.
Directory enquiries
- International operator assistance - 155
- Disabled directory enquires - 195 (free to register users)
- Speaking clock - 123
