Phone Us
If you can't find what you need on this site, we´re here to help
- From your T-Mobile phone - 150 (Standard Pay monthly, U-Fix & Mix It plans - Free; Pay as you go - 25p per call; Online/Self Serve plans - 50p per minute (Max £5 per call))
- From abroad (charged at applicable international rates) - +44 7953 966 150
Telephone menu short-cuts
Only available when dialing 150 from your T-Mobile phone in the UK.
| To top-up with a credit or debit card | Press 1 > 1 |
| To use a voucher | Press 1 > 2 |
| For ETop-up cards | Press 1 > 3 |
| For any other top-up enquiries | Press 1 > 4 |
| To buy a bundle like a Mates Rates 5 day pass | Press 2 > 1 |
| To change your current price plan | Press 2 > 2 |
| If you're having a problem using your phone or any of its features | Press 2 > 3 |
| For anything else | Press 2 > 4 |
Emergencies
- Lost, stolen or faulty phones - 0845 412 5000 (charged at local toll rates)
- Emergency calls - 999 or 112 *
- AA - 0800 887766 *
- RAC - 0800 828282 *
- Green Flag - 0800 400600 *
- Childline - 0800 1111 *
* We make no charge for calls to these numbers.
Directory enquiries
- International operator assistance - 155
- Disabled directory enquires - 195 (free to register users)
- Speaking clock - 123
