Simple Solutions
Here you'll find solutions to common phone problems to help you get your mobile back up and running as quickly possible.
Is your phone's battery fully charged and fitted correctly?
Note: A new battery or one that has not been used for some time may need to be charged overnight before use.
Is your phone responding as your user manual describes when being charged?
Check your phone's manual
If possible, try another battery in your phone. If the problem still occurs, it may be due to coverage or your phone.
Charging a battery when it is still partially charged can cause Memory Effect (short battery life). Try fully discharging then fully recharging the battery three times to eliminate Memory Effect.
Faulty phones
If you purchased your phone online or via telesales, and have referred to our Phone Support area and are still dissatisfied with your phone or it is faulty, you can return it to us for a refund - provided you do it within 7 days of purchase. Just send us an email distribution.helpdesk@t-mobile.co.uk and we will contact you as quickly as possible.
If you purchased your phone in one of our shops, under the StreetCheck Network Guarantee you have 14 days to return it to us if you are unhappy with coverage.
