Simple Solutions
Here you'll find solutions to common phone problems to help you get your mobile back up and running as quickly possible.
Is your phone's battery fully charged and fitted correctly?
Note: A new battery or one that has not been used for some time may need to be charged overnight before use.
Is your phone responding as your user manual describes when being charged?
Check your phone's manual
If possible, try another battery in your phone. If the problem still occurs, it may be due to coverage or your phone.
Charging a battery when it is still partially charged can cause Memory Effect (short battery life). Try fully discharging then fully recharging the battery three times to eliminate Memory Effect.
Faulty phones
If your phone is still faulty after you've tried our handy solutions here, then please call customer services on 150 from your mobile phone or 0845 412 5000 from any landline.
