Content Lock
We've developed a system called Content Lock to help prevent under 18s from accessing unmoderated and 18-rated material.
It's one of the industry's most advanced filtering tools and we sell all our mobile phones, USB modems and data cards with Content Lock already applied, free of charge.
What material does it block?
Content Lock prevents access to 18-rated material and unmoderated content from the internet and t-zones (our download portal) as well as third party shortcodes.
18-rated material means content involving:
- Gambling
- Dating
- Visual material of a sexual nature
- Adult only content
Content Lock also prevents access to unmoderated content which means:
- Social networking sites
- User generated content
- Chat rooms
In most cases, unmoderated content is completely harmless but Content Lock blocks it because there's a chance under 18s may see inappropriate images or receive unwanted contact.
How to remove Content Lock
If you're over 18, you can remove Content Lock in 2 minutes - we just need your credit card details or name and address so we can verify your age (it won't cost you anything).
You can confirm your age by:
- Trying to access a blocked site and entering your details when asked
- Dialling 1818 from your T-Mobile phone and following the prompts
If you're a pay monthly customer, you can remove Content Lock online in My T-Mobile in 3 easy steps:
- Sign up or log in to My T-Mobile (it's free and only takes a few minutes)
- Select 'Phone'
- Select 'Removed' under 'Content Lock' and click 'Set'
Viola! You've now got access to the whole internet
Tip: Don't worry about providing your details because we'll only use the information you give us to confirm your age.
When you use your credit card to confirm your age we'll take £2 and then give it straight back to you. 'Content Lock Removed' - will appear on your credit card statement to help protect you from fraud.
How to apply Content Lock
Simply call 1818 and follow the voice prompts.
If you're a pay monthly customer, you can quickly apply Content Lock or find out if it's switched on by:
- Signing up or log in to My T-Mobile (it's free and only takes a few minutes)
- Selecting 'Phone'
- Selecting 'Applied' under 'Content Lock' and clicking 'Set'
