Simple Solutions
Here you'll find solutions to common phone problems to help you get your mobile back up and running as quickly possible.
Is your phone not getting any coverage?
You can check the T-Mobile coverage in your area by using our coverage checker
If you're indoors within the coverage area, try moving to another part of the house. In general, signal strength should improve when you move higher, or closer to an outside wall.
If you're outdoors within the coverage area, very hilly areas and woods may cause reduced signal strength. Try moving to a different area.
Are you experiencing the problem while in a moving vehicle, underground or in another area?
Car users can expect reduced service, especially in tunnels, if a car kit is not fitted.
If you are in a T-Mobile coverage area and none of the above resolves the problem, check your phone and/or battery
Faulty phones
If you purchased your phone online or via telesales, and have referred to our Phone Support area and are still dissatisfied with your phone or it is faulty, you can return it to us for a refund - provided you do it within 7 days of purchase. Just send us an email distribution.helpdesk@t-mobile.co.uk and we will contact you as quickly as possible.
If you purchased your phone in one of our shops, under the StreetCheck Network Guarantee you have 14 days to return it to us if you are unhappy with coverage.
