Simple Solutions
Here you'll find solutions to common phone problems to help you get your mobile back up and running as quickly possible.
Is your phone not getting any coverage?
You can check the T-Mobile coverage in your area by using our coverage checker
If you're indoors within the coverage area, try moving to another part of the house. In general, signal strength should improve when you move higher, or closer to an outside wall.
If you're outdoors within the coverage area, very hilly areas and woods may cause reduced signal strength. Try moving to a different area.
Are you experiencing the problem while in a moving vehicle, underground or in another area?
Car users can expect reduced service, especially in tunnels, if a car kit is not fitted.
If you are in a T-Mobile coverage area and none of the above resolves the problem, check your phone and/or battery
Faulty phones
If your phone is still faulty after you've tried our handy solutions here, then please call customer services on 150 from your mobile phone or 0845 412 5000 from any landline.
