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Account enquiry

Fill in the form below if you are enquiring about your phone or account (i.e. bill, payment, phone problem etc)

Please complete all fields marked *

Personal details

Please enter your personal details.

Title *

First name *

Last name *

Account related issue Yes No

If we need to look at your account (e.g. for billing & payment issues or phone problems), you will need to provide some additional details as shown below. Without these we will be unable to help you.

For some requests (e.g. adding services or disconnecting) we will only be able to deal with the account holder.

Paymontly / U-Fix

Pay as you go

Account details

Please enter your account details.

Customer Services password *

– OR –

For registered customers

House / Flat number *

Postcode *

Date of birth * / /

For customers not yet registered

The amount or method of your last Top Up *

– OR –

Any number called within the last 3 months *

T-Mobile phone number
(if applicable)

Phone model

Please select your phone model.

Phone manufacturer

Phone model

Message

Please select appropriate subject and enter your message text.

TIP: We are unable to process bill payments via this method. So please DO NOT enter your credit/debit card details. For more information on how to make a bill payment, please refer to our Billing & payment section.

Subject *

Your message *
(max 2000 characters)

Contact information

Please enter your contact information. Either E-mail address or contact phone number is required.

Contact phone number

E-mail *

Confirm E-mail *

How would you like us to contact you?

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Personal details

Account details

Phone model

Message

Contact information

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