Our Network
We currently have more than 16 million customers in the UK and this number is growing every day. To ensure our network can cope with increasing demand, we sometimes need to expand the capacity of existing base stations and, where necessary, build new ones.
Our safety measures
We take every precaution in building our network safely and responsibly. This goes beyond fulfilling our legal obligations and includes:
- Adhering to the Mobile Operators Association's Ten Commitments to best siting practice
- Operating at the more stringent public exposure guideline levels set by the International Commission on Non-Ionising Radiation Protection (ICNIRP)
- Adhering to the national and international safety guidelines set by Ofcom
- Funding research into the potential impact of mobile phones and base stations on public health
Minimising the impact of our network
We know some people are concerned about the health and visual impacts of base stations and masts. We treat these concerns very seriously and strive to balance the needs of our customers with the wishes of the wider community.
We always aim to make the least impact possible by:
- Working with local councils when we construct new base stations
- Sharing sites with other mobile operators
- Installing antennas on existing structures like buildings, telegraph poles, lamp posts and telephone boxes
Currently about two thirds of our antennas are on shared sites and existing structures.
If a conflict does arise, our dedicated community affairs team works through it with the community involved.
If you have questions about our network plans, please contact us:
T-Mobile Community Affairs Team
Hatfield Business Park
Hatfield, Hertfordshire
AL10 9BW
Telephone 0870 321 6047
Email networkinfo@t-mobile.co.uk
Where to get more information
National Radiological Protection Board
World Health Organisation
Mobile Manufacturers' Forum
The Department of Health publishes various leaflets on base stations, mobile phones and health.
