While you're there
Follow these easy instructions to use your phone
when you're out of the country.
Is your phone ready to go?
Before you go away, check you've done the following:
1. Enabled your phone by calling Customer Services
To set up your mobile for use abroad call Customer Services on 150 (remember when you are abroad you cannot access Customer Services via 150 you must dial +44 7953 966 150). You can either speak to one of our advisers or use the IVR (Interactive Voice Response) system. If you use the IVR, select option 5>2. Please note that some pay monthly customers may be required to pay a deposit before roaming can be enabled.
2. Topped up
If you're a pay as you go customer it's a good idea to top up before you go.
3. Switched off your voicemail
Then you don't have to pay to listen to your messages while you're abroad.
4. Bought a bundle
Bundles make the cost of your calls or texts from abroad even cheaper.
If you want to retrieve your voicemail while abroad you'll need to use a voicemail PIN number. To set up a PIN number, call your voicemail from your mobile before you leave, press 2 then 1 and follow the instructions.
5. Pack your charger
Don't forget your mobile's charger and any power adapter you might need.
6. Print off the factsheet
Our factsheet has useful numbers, calling costs and space for your important details such as hotel address and passport number.