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Checklist & factsheet

Checklist & Factsheet

Print a short factsheet version of this information

1. Turn your handset on

There will be a slightly longer delay than usual and then the foreign network's name, code name or number should appear on the screen.

If no network appears on your screen you may need to set it manually. Find Network selection in your phone's Settings menu. Choose Manual. Your phone will show the networks available. As a T-Mobile customer you can connect to any of our partner networks. Choose one from those shown on your phone.

If you still can't connect, call T-Mobile Customer Services on +44 7953 966 150 (calls charged as an international call to a UK mobile from the country you're in).

2. Checking your voicemail from abroad

Pay monthly, U-Fix & Mix It customers

  1. Dial voicemail by holding down the '1' key
  2. You will either hear your own greeting or in some countries you will go straight through to your voicemail messages
  3. If you hear your own greeting, just interrupt the message by pressing # and type in your PIN number

Pay as you go customers

  1. In some countries you will be able to access your voicemail as though you were in the UK by pressing and holding down "1"
  2. If you are not in one of these countries, you will need to dial 'roaming' (#33*1234#) and follow the steps below
  3. Wait for the call-back
  4. Press 2
  5. You'll then be through to your voicemail
Charges for voicemail retrieval
You pay to make a call from the country you are visiting back to the UK for the duration of the call.
Diverting calls to voicemail
Calls can be diverted to voicemail at any time as if in the UK. You'll then have three days to collect your messages before they are cleared. With Voicemail Extra your messages will be stored for up to three weeks. This service is available for a monthly charge of £1.50 inc VAT.
Call return
You can use call return, for UK numbers only, while you are abroad. Calls will be charged as though you were in the UK, you will also be charged for calling your voicemail for the entire length of the call.
To use call return after listening to a voicemail message, simply press the # key. It saves you hunting for a pen and paper

3. Making calls

Pay monthly customers

Calls to the UK
Dial the full international number, including the country code for the UK (+44), and drop the '0' from the start of the area/mobile code.

For example, a UK number 020 8xxx xxxx becomes +44 20 8xxx xxxx (on most phones you get + by pressing * twice).

Calls to the country you're in
Dial them as if you were using a local mobile. You need the area/mobile code but not the country code.

Calls to other countries
Dial the full international number, including "+" and the country code.

Receiving calls

While roaming, the person calling you pays to call your T-Mobile phone just as if it's in the UK and you pay to receive the call, i.e. to have it forwarded to the country you're in.
Both parties pay the relevant rate for the entire call.

Other services
Check the services offered by each of our partner networks by entering your destination on our Calling while abroad page.

Text messaging
You can text from most foreign networks. Prices will vary. Use numbers, as you would dial voice calls, e.g. +44 20 8xxx xxxx.

Any problems
If your phone is lost or stolen, call T-Mobile Customer Services on +44 7953 966 150 (calls will be charged as an international call to a UK mobile from the country you're in).
You will be liable for calls made on your phone until you have reported it lost or stolen.

Should you need to call the emergency services (fire, police, and ambulance), you can call from your mobile. In most countries the number is 112.

Making calls - pay as you go & Mix It customers
There are two ways to make a call, depending on the network you're connected to. Some networks allow you to dial direct, while others require you to call our international automated service.
Making calls - direct dial networks
When roaming on one of our Direct dial networks you simply dial the number you want. Don't forget to use the international number format, eg for a UK number beginning 0207 you would dial +44 207 then the rest of the number.

If you're a frequent traveller we recommend storing all numbers in your address book in international format.

You can call Customer Services, top up your phone, and listen to your voicemail in the same way you do in the UK.

Making calls - other networks

  1. You won't be able to use your phone's address book, so you'll need to write down any numbers you're calling.
  2. All pay as you go and Mix It roaming calls go through our international automated service (even if you're just checking voicemail).
  3. Each time you want to make a call, first dial #33*1234# (It's worth saving this in your address book as 'roaming') and press call. The call ends immediately.
  4. After a few seconds the international automated service will call you back. Answer the call and follow the recorded instructions.

Calls to the UK
Dial roaming (#33*1234#)
Wait for the call-back.
Press 1.
Dial the UK number you want as if you are in the UK. You don't need an international code.
Press # (don't press the call button).

Calls to the country you're in, or calls to other countries
Dial roaming (#33*1234#) Wait for the call-back.
Press 1.
Dial the foreign number you want to call as if you are in the UK. This will include the international code (e.g. +49 for a call to Germany). On most phones you get + by pressing * twice. Press # (don't press the call button).

Topping up your credit
Dial roaming (#33*1234#)
Wait for the call-back.
Press 3, then 1.

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