First things first - switch your phone on
It might take a few moments to find the local network. When it's done, the network's name, code name or number should show up on your screen.
If it doesn't, set the network manually in Network selection under Settings. Choose Manual and your phone will list all our available partner networks. Pick one you like the look of. If all else fails, call us on +44 7953 966 150 for help. Calls are charged as an international call to a UK mobile from the country you're in.
How to check your voicemail
If you have a pay monthly, U-Fix or Mix It account
- Hold the 1 key to dial voicemail
- Depending where you are, you'll hear your own greeting or go straight to your messages
- To skip the greeting and go straight to messages, press # and enter your PIN
If you have a pay as you go account
- In some countries you can hold the 1 key to dial voicemail, just like if you were at home. Unfortunately there are others where you won't be able to access your voicemail.
How to make calls
If you have a pay monthly account
Calls to the UK
- Dial the full international number, including the country code for the UK (+44), but drop the 0 from the start of the area/mobile code
- So for a UK number starting 020 you'd dial +44 20 then the rest of the number (on most phones you get a + by pressing * twice)
Calls to the country you're in
- Dial them as if you were using a local mobile. You need the area/mobile code but not the country code
Calls to other countries
- Dial the full international number, including + and the code of the country you're dialling
If you have a pay as you go or Solo Fixed account
- In most countries you can use your phone as you do in the UK. But there are some networks that won't let you make calls or access voicemail. You'll still receive calls and can send and receive text and picture messages.
If you're on one of our direct dial networks
How to receive calls
While roaming, someone calling you from the UK pays the same to call you as they do normally, but you pay to receive their call. You're really paying for the call to be forwarded to the country you're in. You'll both pay the relevant rate for the whole call.
To send a text
You can text from most foreign networks, but prices will vary. Use international format numbers (eg +44 20 8XXX XXXX), just like making a voice call.
Our different partner networks offer different services, depending on where you're going.
If you have any problems
If your phone is lost or stolen, call us on +44 7953 966 150 (calls will be charged as an international call to a UK mobile from the country you're in).
You'll be liable for calls made on your phone until you have reported it lost or stolen.
If you need the emergency services (fire, police, and ambulance), you can call from your mobile. In most countries the number is 112.