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What are cookies

A cookie is a tiny file that's saved to your computer when you visit our site.

It reminds us of your settings and preferences when you visit us again, to give you a better online experience.

It's up to you whether you allow cookies or not, but if you don't want them, you'll need to block them in your browser settings.

Read our cookie policy here.

Why should I allow cookies?

By allowing cookies, you'll get the best experience from our website.

Plus there are some basic actions that require cookies, such as buying a phone online or using live chat.

For example, we use cookies for the following things...

  • Remembering what's in your shopping basket
  • Talking to you via live chat
  • Logging in to My T-Mobile
  • Storing style preferences for your next visit
  • Providing customised content and advertising

What if I block cookies?

If you decide to block cookies, this may stop certain features of the T-Mobile site working properly.

This will restrict what you can do on our site.

For example, blocking cookies will prevent you from...

  • Buying a phone online
  • Logging in to your account
  • Topping up or paying a bill online

If you accept these limitations and would still like to block cookies, please follow the instructions for your browser in the section below.

How can I block or allow cookies?

Most browsers are set by default to accept cookies, but you can change your settings to block some or all cookies if you prefer. If you don't like how this affects your online experience, it's just as easy to change things back again.

Computer browsers Skip to mobile browsers

Microsoft Internet Explorer
6/7/8 (Windows XP/Vista)

  1. Select Tools from the main task bar, then Internet Options.
  2. Click the Privacy tab.
  3. Choose the settings you want.
  4. Click OK.

Microsoft Internet Explorer
8/9 (Windows 7)

  1. Click on the Settings cog icon (top right).
  2. Click on Internet Options.
  3. Click on Privacy and choose your options.
  4. Click Apply and then OK.


Google Chrome

  1. Click the spanner icon and select Options from the list.
  2. Click the Under the Bonnet tab.
  3. Click Content settings in the Privacy section.
  4. Choose the settings you want.
  5. Click X to close.


Safari (Mac OS X)

  1. Choose Safari from the main task bar, then Preferences.
  2. Click on the Privacy panel.
  3. Choose the settings you want.
  4. Click X to close.


Firefox

  1. Select Tools from the main task bar, then Options.
  2. Click the Privacy tab.
  3. Choose the settings you want.
  4. Click OK.
Mobile browsers

Safari on iOS
(iPhone and iPad)

  1. From the homescreen, choose Settings.
  2. Select Safari.
  3. Click Accept Cookies.
  4. Choose your preferred settings.


Android

  1. Start the browser application.
  2. Click the Menu button.
  3. Select the More option, then Settings.
  4. Tick or clear Accept cookies.


Windows Phone 7

  1. From the homescreen, click on the right arrow.
  2. Scroll down to Settings.
  3. Swipe across and select Internet Explorer.
  4. Tick or clear Accept cookies.
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Pssst, this is good to know...

By browsing our site, you're agreeing to the use of cookies. Cookies are tiny bits of data
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