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Help with datacards and USB

Unsure about getting set up or how to use your new mobile internet connection? Find answers to common questions about using web'n'walk on your laptop below.

If you're after technical support or if you need to download the latest version of the TMCC software, visit www.t-mobile.co.uk/datacardhelp

Tip: If you're thinking about giving web'n'walk a go and want to know more about how it works before buying, check out our web'n'walk common questions.

  1. What are the data card system requirements?

    Windows

    • Pentium II or higher
    • Win 2k SP4, Win XP Pro SP1 or Win XP Home SP1
    • 128MG RAM
    • 130MG hard-disk space
    • IE 5.5 or higher
    • PCMCIA card slot - card will not fit an express card slot.

    Tip: The web'n'walk data is compatible with Windows Vista - but you'll need to download software to get it working - download here

    Mac

    • Mac OS X 10.4 or higher
    • Mac PowerBook G4
    • PCMCIA card slot - card will not fit an express card slot.
  2. Can I use the data card with my Apple Mac?

    Currently the datacard will not work with your Apple Mac.

  3. What special equipment or software do I need?

    Connecting using a data card: Your laptop will need a PC card slot. Most laptops purchased before 2006 will have one. Some newer laptops may have an ExpressCard slot which the data card will not fit. Double check the manual your laptop came with to make sure.

    You will also need to install T-Mobile Communications Centre (TMCC) software to run web'n'walk which you will have received with the data card and installation instructions.

    Connecting using a mobile phone: How you connect varies from phone to phone. In most cases, you'll need to install some software which will be in with your new phone and connect your mobile to the laptop using a cable.

    Please note: Not all mobiles are suitable for connecting laptops to the internet.

  4. What is HSDPA?

    HSDPA makes the 3G network faster so you can download files and surf the internet at higher speeds. It covers all of T-Mobile's 3G network. Your connection will run at HSDPA speeds if you are using the silver data card or an HSDPA phone and you're in a 3G coverage area.

  5. Will I be able to view videos?

    Yes.

  6. Will I be able to download PDF, Word and XLS documents, and MP3s?

    Yes.

  7. Can I send and receive faxes?

    No.

  8. Can I use the data card SIM to make calls in a mobile phone?

    Yes. Find out what the call charges will be in our 3G data card brochure (PDF, 80Kb).

  9. Can I boost the signal the data card receives?

    Yes, you can boost the signal using an external aerial that's compatible with Option data cards.

  10. Does the T-Mobile Communication Centre run on tablet PCs?

    Yes.

  11. How do I know how much data I've used?

    The 'Usage Monitor' in the T-Mobile Communication Center (TMCC) software can show you.

    1. Open TMCC
    2. Select 'Tools'
    3. Select 'Usage Monitor'
    4. Click the 'History' tab displays usage information by connection type and date range and the 'Current Session' tab displays usage for the current connection

    Note: To reset your usage information click on the 'History' tab and select 'Reset History'.

  12. What do the flashing lights on the card mean?

    If the green light on the left:

    • is lit up - it means the WLAN is enabled
    • is out - it means the WLAN is disabled
    • is flashing - it means there is WLAN activity

    If the light on the right:

    • is flashing blue - it means you are connected to an HSDPA network
    • is flashing red - it means you are connected to a GPRS network
    • is flashing magenta - it means you aren't connected (the card may have lost connection with the network or it may be another fault)

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*Web'n'walk

Terms and conditions and fair use policy apply.

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