Costs for calling a number starting 08 or 09

Call rate changes for pay monthly customers

From 1 May 2009, pay monthly customers calling numbers starting 0870, 0871, 0872, 0843, 0844, 0845 and to the Speaking Clock (123) will pay a simple flat rate of 40p per minute.

The exceptions to this flat rate from 1 May are calls to 0800 and 0808 numbers, which can vary from free to 40p per minute.

Previously, call rates to these numbers varied between price plans and by 08 numbers. Customers tell us that they are confused by the cost of calls outside their core price plan charges. By standardising these rates and applying consistency across the pay monthly price plans, we are making it easier for customers to understand what they're being charged for calls to these numbers.

For more information about calling 08** numbers, please click on the link below to view the pricing table.

Pay monthly customer call charges 

Do you call 08 numbers frequently from your T-Mobile phone?

Our updated Flext price plan includes calls to the most popular 08 numbers - including telephone banking, key utility and customer service lines, and premium rate numbers - within the monthly allowance and without incurring extra charges. A free weekly text alert also enables customers to keep track of spending, and outlines the remaining balance.

Some international numbers, and UK mobile and landline numbers (01, 02, 03) can be called within the allowance, as well as sending texts and picture messages.

To see if you can change to one of our new Flext plans, click here to log in to My T-Mobile or dial 150 from your T-Mobile phone.

FAQ's

  • What types of customers will this apply to?

    Customers on any pay monthly plans including U-Fix.

  • Does this apply to business registered customers on consumer plans?

    Yes

  • What were the previous call rates to these numbers?

    It varied from 10p to 50p a minute. Flext was previously 20p a minute, Solo and Combi were previously 30p a minute.

  • What do our competitors charge for these numbers?

    Anything between 15p per minute up to 54p per minute

  • Are all the numbers that we are increasing the rate on included in the new Flext allowance?

    The only exceptions are numbering starting with 0871, 0872 & 123, so customers will pay 40p a minute for these calls and they won't come out of their flext allowance

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