Updates to our rates when Using Your Phone Abroad
- Roaming price changes
From 26th October, new rates will apply to making and receiving calls on your T-Mobile phone while you're abroad. These changes will apply to all pay as you go, pay monthly (including U-Fix) customers and business customers who we've sent a text message to.
Please check below to see the new prices for making and receiving calls in the countries you might visit.
| Current cost (inc VAT) | Cost from 26th October (inc VAT) | |
|---|---|---|
| Making a call | 55p per minute | £1.00 per minute |
| Receiving a call | 55p per minute | £1.00 per minute |
| Countries included | Andorra, Faroe Islands & Switzerland - Zone 3 | |
| Current cost (inc VAT) | Cost from 26th October (inc VAT) | |
|---|---|---|
| Making a call | 55p - 75p per minute | £1.20 per minute |
| Receiving a call | 50p - 70p per minute | £1.20 per minute |
| Countries included | USA & Canada - Zone 4, Australia & New Zealand - Zone 5 | |
| Current cost (inc VAT) | Cost from 26th October (inc VAT) | |
|---|---|---|
| Making a call | £1.40 per minute | £1.50 per minute |
| Receiving a call | £1.30 per minute | £1.50 per minute |
| Countries included | Afganistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Congo (Dem Rep of), Costa Rica, Croatia, Cuba, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt, El Salvador, Equatorial Guinea, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Niger, Nigeria, Oman, Pakistan, Palestinian Authority, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey (Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia and Zimbabwe - Zone 6 | |
FAQs
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Q. Why have you made changes to the cost of making and receiving calls from abroad?
A. When customers use their mobile abroad, we pay the local provider a fee for the use of their network. With the weakening of the pound, these costs have gone up and for this reason we've had to look at changing some of our own prices. -
Q. Which customers will be affected by the price change?
A. The new rates apply to all T-Mobile pay as you go and contract customers (including business customers who we've sent a text message to) -
Q. Does this apply to registered business customers who are on a consumer plan?
A. Yes, the rate change will apply to all business customers who we've sent a text message to.
