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Phone insurance with fonesafe

What does it cost?


The higher the value of your handset, the more expensive the insurance will cost

Pay as you go

Service Handset up to £30 Handset up to £70 Handset up to £120 Handset up to
£250
Worldwide cover Yes Yes Yes Yes
Loss Yes Yes Yes Yes
Theft Yes Yes Yes Yes
Accidental damage Yes Yes Yes Yes
Malicious damage Yes Yes Yes Yes
Liquid damage Yes Yes Yes Yes
Breakdown outside of warranty Yes Yes Yes Yes
Accessory Cover Yes Yes Yes Yes
Software cover Yes Yes Yes Yes
Number of authorised users 2* 2* 2* 2*
14-day cooling-off period Yes Yes Yes Yes
Maximum number of claims 1 claim only 1 claim only 1 claim only 1 claim only
Policy excess for first claim
(doubled in first month of policy#)
£10 £10 £25 £30
Policy excess for second claim
(doubled if within 6 months of first claim)
N/A N/A N/A N/A
Policy excess for second claim
(in 12 month of period)
N/A N/A N/A N/A
Policy excess for third claim
(in any of period)
N/A N/A N/A N/A
Equivalent daily cost 3p 4p 5p 8p
Monthly cost N/A N/A N/A N/A
Annual cost £9.99 £14.99 £19.99 £29.99

Pay monthly and data devices are subject to a minimum term and commitment of 3 months
* You must register the details of your authorised users with fonesafe
** Loss applies to mobile broadband USB sticks only
# This additional excess will be refunded if no further claims are made in 12 months and you still hold the policy

Up to £1000 against the cost of unauthorised calls

If you take out fonesafe insurance, T–Mobile will write off the cost of unauthorised calls made after your phone or data device is lost or stolen. Any unauthorised calls made in the 12 hours before you call T–Mobile to block your SIM card will be waived. Just call 0844 848 7082 and we'll tell you what to do. Unauthorised calls will be covered up to £1000 provided you have made a loss or theft claim on your fonesafe insurance policy and notified T–Mobile within 24 hours of discovery.

To insure your T-Mobile phone*, simply call 0845 120 2097 within 14 days of purchase or upgrade. Hours are Monday to Saturday, 9am-5pm. Please have your proof of purchase with you for Customer Services reference.

View our fonesafe Leaflet PDF

Call us on 0800 956 5042

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