Why do I need to log in to My T-Mobile?We ask you to log in so we can check which upgrades or discounts are available to you. It also helps us to keep your My T-Mobile account secure.
Can I upgrade online?Sure. If you're a pay monthly customer, you must have no overdue payments and be in the last 30 days of your plan. If you're a pay as you go customer, you need to have been with us on pay as you go for at least three months.
What upgrade or discount options do I have?If you're a pay monthly customer, you can upgrade to a shiny new phone on your existing plan or a different plan. Or, if you're still happy with your phone, just renew your price plan and get 20% off your line rental. If you're a pay as you go customer, you can get money off a shiny new phone.
Can I keep my existing phone number?Yes.
How secure is it to upgrade online?Very - your security is really important to us. Our website uses the latest industry standard technology to encrypt all your personal info and keep your My T-Mobile account safe and secure.
What if I have trouble upgrading online?You shouldn't have any problems upgrading - but if you do have any questions, please give us a call on 0800 956 2208.