Business
30 day SIM only plans
All prices exclude VAT. You'll have to pass our standard credit check and register as a business customer and you may have to pay a deposit.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
You can have up to 50 plans in total on your account.
Each SIM only plan user will need a compatible mobile which may mean that their existing phone needs unlocking, which the previous network provider may charge for. If you decide to upgrade or cancel your plan, you'll need to give 30 days' notice to us by phone. We'll issue you a final bill at the end of the 30 days to cover the notice period, any services used and any charge that will apply if you leave before the end of any minimum term.
You can get a flexible Booster included as part of your plan. You can choose one flexible Booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of Booster, just send us a text with the code of your new choice. We'll send you a text when your new Booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each Booster, check it all out at www.t-mobile.co.uk/shop/business/business-flexible-boosters
If you don't have an internet booster, then using the internet on your phone costs up to £1 a day. We'll automatically charge 50p for each MB you use, until you hit £1 a day (midnight to midnight) and then we won't charge you any more. You'll need a compatible phone and internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem (tethering) or use internet on your phone for peer to peer file sharing, instant messaging or making internet phone calls. *This plan comes with a fair use policy of 1GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use internet on your phone, depending on how often you go over your amount and by how much.
12 month SIM only plans
All prices exclude VAT. You'll have to pass our standard credit check and register as a business customer and you may have to pay a deposit. You'll have to promise to stay with us for a minimum term of 12 months.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
You can have up to 50 plans in total on your account.
Each SIM only plan user will need a compatible mobile which may mean that their existing phone needs unlocking, which the previous network provider may charge for.
You can get a Flexible Booster included as part of your plan. You can choose one Flexible Booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk/shop/business/business-flexible-boosters
If you don't have an internet booster, then using the internet on your phone costs up to £1 a day. We'll automatically charge 50p for each MB you use, until you hit £1 a day (midnight to midnight) and then we won't charge you any more. You'll need a compatible phone and internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem (tethering) or use internet on your phone for peer to peer file sharing, instant messaging or making internet phone calls. *This plan comes with a fair use policy of 1GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use internet on your phone, depending on how often you go over your amount and by how much.
6 month boxed voice plans
All prices exclude VAT. You'll have to pass our standard credit check and register as a business customer and you may have to pay a deposit. You'll have to promise to stay with us for a minimum term of 6 months.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
You can have up to 50 plans in total on your account.
If you choose a Blackberry phone and want to use it for emails then you'll need to buy an Unlimited BIS and internet booster which costs £5 per month per user.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
You don't get a flexible Booster included as part of this plan and you can't get next day phone replacement as part of business extras.
12 month boxed voice plans
All prices exclude VAT. You'll have to pass our standard credit check and register as a business customer and you may have to pay a deposit. You'll have to promise to stay with us for a minimum term of 12 months.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
You can have up to 50 plans in total on your account.
If you choose a Blackberry phone and want to use it for emails then you'll need to buy an Unlimited BIS and internet booster which costs £5 per month per user.
You'll also get internet on your phone. You'll get 100MB of internet a month if you choose a plan costing £25 or £30 a month. You'll get 250MB a month if you choose the £35 a month plan. If you use more than the MB included in those plans and don't have an internet booster, we'll automatically charge you 50p for each MB you use, up to a total of £1 each day (midnight to midnight) and then we won't charge you any more. *This plan comes with a fair use policy of 1GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use internet on your phone, depending on how often you go over your amount and by how much.
You'll get 500MB a month if you choose the £40 a month plan. You'll get 1GB a month if you choose the £45 a month plan. *The £40 a month plan comes with a fair use policy of 500MB per calendar month. The £45 a month plan comes with a fair use policy of 1GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your data, depending on how often you go over your amount and by how much.
You'll need a compatible phone and internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem (tethering) or use internet on your phone for peer to peer file sharing, or making internet phone calls.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
You don't get a flexible booster included as part of this plan, but you can add a chargeable booster to your account for £5 a month per user.
18 month boxed voice plans
All prices exclude VAT. You'll have to pass our standard credit check and register as a business customer and you may have to pay a deposit. You'll have to promise to stay with us for a minimum term of 18 months.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
You can have up to 50 plans in total on your account.
You'll also get internet on your phone. You'll get 100MB of internet a month if you choose a plan costing £25 or £30 a month. You'll get 250MB a month if you choose the £35 a month plan. If you use more than the MB included in those plans and don't have an internet booster, we'll automatically charge you 50p for each MB you use, up to a total of £1 each day (midnight to midnight) and then we won't charge you any more. *This plan comes with a fair use policy of 1GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use internet on your phone, depending on how often you go over your amount and by how much.
You'll get 500MB a month if you choose the £40 a month plan. You'll get 1GB a month if you choose the £45 a month plan. You'll get 3GB a month if you choose the £50 a month plan. *The £40 a month plan comes with a fair use policy of 500MB per calendar month. The £45 a month plan comes with a fair use policy of 1GB per calendar month. The £50 a month plan comes with a fair use policy of 3GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your data, depending on how often you go over your amount and by how much.
You'll need a compatible phone and internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem (tethering) or use internet on your phone for peer to peer file sharing, or making internet phone calls.
You can get a flexible booster included as part of your plan. You can get the internet booster if you have the £25, £30 or £40 a month plan, but the internet booster's fair use amount of 500MB a month replaces your existing monthly data allowance, it does not get added on top. As you already have lots of data with the £40, £45 and £50 a month plan you can't get the internet booster with those plans. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. If you choose a Blackberry phone and want to use it for emails then you'll need an Unlimited BIS and internet booster. You can change your flexible booster once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk/businessboosters.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
24 month boxed voice plans
All prices exclude VAT. You'll have to pass our standard credit check and register as a business customer and you may have to pay a deposit. You'll have to promise to stay with us for a minimum term of 24 months.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
You can have up to 50 plans in total on your account.
You'll also get internet on your phone. You'll get 100MB of internet a month if you choose a 24 month plan costing £20 or £25 a month. You'll get 250MB a month if you choose a 24 month plan costing £30 a month. If you use more than the MB included in those plans and don’t have an internet booster, we’ll automatically charge you 50p for each MB you use, up to a total of £1 each day (midnight to midnight) and then we won’t charge you any more. *This plan comes with a fair use policy of 1GB per calendar month. We’ll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won’t charge you any more, but we may restrict how you can use internet on your phone, depending on how often you go over your amount and by how much.
You'll get 500MB a month if you choose the £35 a month plan. You'll get 1GB a month if you choose the £40 a month plan. You'll get 3GB a month if you choose the £45 a month plan. *The £35 a month plan comes with a fair use policy of 500MB per calendar month. The £40 a month plan comes with a fair use policy of 1GB per calendar month. The £45 a month plan comes with a fair use policy of 3GB per calendar month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your data, depending on how often you go over your amount and by how much.
You'll need a compatible phone and internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem (tethering) or use internet on your phone for peer to peer file sharing, or making internet phone calls.
You can get a flexible booster included as part of your plan. You can get the internet booster if you have the £20, £25 or £30 a month plan, but the internet booster's fair use amount of 500MB a month replaces your existing monthly data allowance, it does not get added on top. As you already have lots of data with the £35, £40 and £45 a month plan you can't get the internet booster with those plans. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. If you choose a Blackberry phone and want to use it for emails then you'll need an Unlimited BIS and internet booster. You can change your flexible booster once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk/businessboosters.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
Flexible Boosters
Text Booster
Your Booster gives you 3000 texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
Internet Booster
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem or use internet on your phone for peer to peer file sharing, or making internet phone calls. *This comes with a fair use policy of 500MB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your Booster, depending on how often you go over your amount and by how much. If you remove your Booster and then use internet on your phone you'll automatically be charged our daily rate, see www.t-mobile.co.uk.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
Landline Booster
Your Booster gives you 3000 minutes from the UK to numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
USA and Canada Booster
You'll get 120 minutes to call mobiles and landlines in the USA and Canada from the UK. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included.
Europe and Australasia Booster
You'll get 60 minutes to call mobiles and landlines in selected countries from the UK. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included. Your inclusive calls are to Australia, Austria, Belgium, Bulgaria, Channel Islands, China, Croatia, Cyprus, Czech Rep, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Isle of Man, Israel, Italy, Latvia, Lithuania, Luxemburg, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Slovak Rep, South Africa, Spain, Sweden, Switzerland and Turkey.
Euro 5 Talk and Text Booster
You'll get a Booster of £7.50 travel allowance to spend on calls and texts whilst you're travelling in Ireland, Isle of Man, Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Whilst you are in those countries, calls you make (to any UK or to countries in our six travel calling zones and excluding non geographic and premium rate numbers) will cost 30.5p per minute, calls you receive will cost 9.5p per minute and each text costs 8.5p, see www.t-mobile.co.uk/shop/business/business-flexible-boosters
Unlimited BIS and internet Booster
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem or use internet on your phone for peer to peer file sharing, or making internet phone calls. *This comes with a fair use policy of 500MB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your Booster, depending on how often you go over your amount and by how much. If you remove your Booster and then use internet on your phone you'll automatically be charged our daily rate, see www.t-mobile.co.uk.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
International text Booster
You'll get 50 texts a month to send from the UK to Australia, Austria, Bangladesh, Bulgaria, Canada China, Croatia, Czech Rep, Estonia, France, Germany, Hong Kong, Hungary, India, Indonesia, Italy, Israel, Jamaica, Japan, Korea, Latvia, Lithuania, Malaysia, Netherlands, New Zealand, Pakistan, Poland, Portugal, Romania, Russia, Singapore, Slovak Rep, Slovenia, South Africa, Spain, Sri Lanka, Taiwan, Thailand, Trinidad & Tobago and USA, Ireland, Ghana and Turkey. Texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included. Remember that we may ask you for a deposit before you can add the Booster to your account.
T-Mobile Talk Booster
Your Booster gives you 3000 minutes from the UK to other T-Mobile customers.
Chargeable Boosters
Text Booster
To choose the 3000 texts Booster, text BUCB1 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We’ll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. Your Booster gives you 3000 texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
Internet Booster
To choose the unlimited internet on your phone Booster, text BUCB2 to 879 or call 150 from your T-Mobile phone. You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem (tethering) or use internet on your phone for peer to peer file sharing or making internet phone calls. *This Booster comes with a fair use policy of 500MB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your Booster, depending on how often you go over your amount and by how much. If you remove your Booster and then use internet on your phone you'll automatically be charged our daily rate, see www.t-mobile.co.uk/shop/business/business-flexible-boosters
Landline Booster
To choose the 3000 landline minutes Booster, text BUCB3 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. Your Booster gives you 3000 minutes from the UK to numbers starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
USA and Canada Booster
To choose the USA and Canada Booster, text BUCB4 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. You'll get 120 minutes to call mobiles and landlines in the USA and Canada from the UK. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included.
Europe and Australasia Booster
To get the Europe and Australasia Booster, text BUCB5 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. You'll get 60 minutes to call mobiles and landlines in selected countries from the UK. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included. Your inclusive calls are to Australia, Austria, Belgium, Bulgaria, Channel Islands, China, Croatia, Cyprus, Czech Rep, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Isle of Man, Israel, Italy, Latvia, Lithuania, Luxemburg, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Slovak Rep, South Africa, Spain, Sweden, Switzerland and Turkey.
Euro 5 Talk and Text Booster
To get the Euro Talk and Text Booster, text BUCB6 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. You'll get a Booster of £7.50 travel allowance to spend on calls and texts whilst you're travelling in Ireland, Isle of Man, Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Whilst you are in those countries, calls you make (to any UK or to countries in our six travel calling zones and excluding non geographic and premium rate numbers) will cost 30.5p per minute, calls you receive will cost 9.5p per minute and each text costs 8.5p, see www.t-mobile.co.uk/shop/business/business-flexible-boosters for more details.
Euro 10 Talk and Text Booster
To get the Euro Talk and Text Booster, text BUCB6 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. You'll get a Booster of £10 travel allowance to spend on calls and texts whilst you're travelling in Ireland, Isle of Man, Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Whilst you are in those countries, calls you make (to any UK or to countries in our six travel calling zones and excluding non geographic and premium rate numbers) will cost 30.5p per minute, calls you receive will cost 9.5p per minute and each text costs 8.5p, see www.t-mobile.co.uk/shop/business/business-flexible-boosters for more details.
Unlimited BIS and Internet Booster
To get the BlackBerry internet email Booster, text BUCB7 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. You'll need a compatible BlackBerry phone and the Booster is only for use in the UK. This Booster comes with a fair use policy of 500MB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much.
For mobile internet you'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet in the UK and you can't use your Blackberry as a modem or use the internet for peer to peer file sharing or making internet phone calls.
If you buy an always on phone, that means that you understand and agree that your phone is "always on" for using the internet in the UK. You can switch this off by going to settings -> general settings -> Network and then making sure data is switched off. However, we've set up your phone so that it is not always connected to the internet if you travel outside the UK. If you change this set up and then use your phone outside the UK, you also understand and agree that you'll be charged our usual roaming charges, see www.t-mobile.co.uk.
International Text Booster
To get the international text Booster, text BUCB8 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. You'll get 50 texts a month to send from the UK to Australia, Austria, Bangladesh, Bulgaria, Canada China, Croatia, Czech Rep, Estonia, France, Germany, Hong Kong, Hungary, India, Indonesia, Italy, Israel, Jamaica, Japan, Korea, Latvia, Lithuania, Malaysia, Netherlands, New Zealand, Pakistan, Poland, Portugal, Romania, Russia, Singapore, Slovak Rep, Slovenia, South Africa, Spain, Sri Lanka, Taiwan, Thailand, Trinidad & Tobago and USA, Ireland, Ghana and Turkey. Texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included. Remember that we may ask you for a deposit before you can add the Booster to your account.
3000 T-Mobile minutes
To get the 3000 T-Mobile minutes Booster, text BUCB9 to 879 or call 150 from your T-Mobile phone. You'll have to be on a selected business pay monthly plan to get it. The cost will be added to your next bill and then every bill each month until you ask us to remove it. We'll send you a text to let you know when your Booster is ready to use and you can ask us to remove your Booster, simply call 150 from your mobile. Your Booster gives you 3000 minutes from the UK to other T-Mobile customers.
Business extras
When you're in the UK you can check your voicemail for free.
Next working day phone replacement applies to phones on 12, 18 or 24 month plans within their manufacturer warranty period, ordered before 4.30pm and other legal stuff also applies. See Next day phone replacement for further details.
International option gives a discount of up to 85% on calls from the UK to selected countries abroad. Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren't included and a minimum one minute minimum call charge applies. For more information, including the countries covered, see www.t-mobile.co.uk/services/coverage/calling-costs.
Next day phone replacement
If you are a registered T-Mobile Business customer with a handset bought from T-Mobile, next day replacement is available for you for the length of the manufacturer's warranty applicable to your handset ("handset" includes a Blackberry, Mobile Digital Assistant or Personal Digital Assistant and accompanying accessories).
Just so you know, the terms of any Corporate Master Agreement will take precedence over this agreement and the next day phone replacement service does not apply to iPhone or 6 month contracts.
We recommend that you check through the terms of the manufacturer's warranty before you report a fault.
If you need to report a fault with your handset, please contact T-Mobile customer services. You can speak to them by calling 150 from your T-Mobile phone or 0845 412 5000 from a landline (landline calls are charged at local rates if you're a BT customer, but if you're with another provider it may cost a bit more, so do check).
Working days are 8am to 4:30pm Monday to Friday. You'll need to report any faults to us on a working day to qualify for next working day replacement. Reports received after 4:30pm will be processed on the next working day.
We can only accept reports from the authorised account user(s) who are also able to answer the appropriate security questions.
To get a replacement you'll need to send us all the equipment (faulty or otherwise) that we ask for from you.
If your phone is faulty, you should return it to us without the SIM card.
The replacement handset remains the property of T-Mobile until any repair charges (as set out below) are paid in full. We will confirm the address (UK only) for courier collection of your faulty phone and also for delivery of your replacement phone. The courier will try to exchange handsets and if this is not successful, then a card will be left giving details of how to rearrange the exchange. If this is not done within 5 working days, the replacement phone will be returned to us and you will need to contact us to request the exchange.
Once collected, we (and/or our agents) will assess the nature of the handset fault.
We will let you know by letter within 14 days of the handset exchange if the repairs to your handset are not covered by the manufacturer's warranty. If they aren't, we will charge you the costs of repairing that handset. If the handset is not capable of repair, we reserve the right to charge you the equivalent purchase price of the handset (on a handset only basis and at our discretion). This charge will be applied to your next bill. In the event that you do not pay that charge, we have the right to terminate your agreement and/or to blacklist the replacement handset. You are not able to take advantage of Next day phone replacement if your account is in arrears, suspension, collection, or if you have given notice to terminate your agreement with us.
Therefore we suggest you back up any data that you want to hold on to from the handset memory to the SIM card (e.g. contacts) and/or to a personal computer (e.g. pictures).
We reserve the right to provide reconditioned handsets as replacement handsets and to provide replacement handsets of a similar specification to the faulty handset if an identical model is not available.
These terms do not affect the terms of your telephone service agreement with us.
Your statutory rights are unaffected
The only network to offer 6 month business plans with a free phone
Comparison on 12 July 2011 based on the advertised business plans and phone benefits of the other UK networks. Excludes promotions.
The only network to offer 12 month business plans with a free smartphone
Comparison on 12 July 2011 based on the advertised business plans and phone benefits of the other UK networks. Excludes promotions.
Other pay monthly plans
To join our SIM Only or Pay Monthly plans, you'll have to pass our standard credit check. If you choose a Pay Monthly plan you'll have to promise to stay with us for 18 or 24 months. If you choose a 12 month SIM Only plan, you'll have to promise to stay with us for 12 months. If you choose a 30 day SIM Only plan and decide to upgrade or cancel your plan, you'll need to give 30 days notice to us by phone.
If you choose any SIM Only plan, calls to customer services on 150 from your T-Mobile phone cost 25.5p if you speak to an advisor. You'll need a compatible mobile which may mean your phone needs unlocking. Your previous network provider may charge you to do this. If you choose a SIM Only Fixed plan and you want to text or make a call which isn't included in your plan, then you'll need to top up first like a pay as you go customer (other terms also apply).
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
New customers joining us on a current SIM Only or Pay Monthly plan from 1 February 2010 can choose to get a flexible booster included as part of their plan. If you choose a SIM only Fixed plan, you can only choose unlimited texts when you join us, but you can change to another booster from 1 March 2010. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
If you choose a Pay Monthly plan which includes internet on your phone, you'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem or use internet on your phone for peer to peer file sharing or making internet phone calls. *Internet on your phone comes with a fair use policy of 500MB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your booster, depending on how often you go over your amount and by how much. If you remove your booster and then use internet on your phone you'll automatically be charged our daily rate, see www.t-mobile.co.uk.
You'll have to promise to stay with us for 18 or 24 months and pass our standard credit check.
Your monthly payment is for your inclusive minutes and texts from the UK to the customers of UK mobile networks and numbers starting with 01, 02 & 03 at any time. This doesn't cover Jersey, Guernsey and the Isle of Man.
New customers joining us on a current Pay Monthly plan from 1 February 2010 get a flexible booster included as part of their plan. You can choose one flexible booster at a time from our current range and it applies from when you make your choice. You can change it once every 30 days, counting from the last time that you changed it. To change your choice of booster, just send us a text with the code of your new choice. We'll send you a text when your new booster is ready to use. A fair use policy applies to internet on your phone and other legal stuff applies to each booster, check it all out at www.t-mobile.co.uk.
If you choose a Pay Monthly plan which includes internet on your phone, you'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use internet on your phone in the UK and you can't use your phone as a modem or use internet on your phone for peer to peer file sharing or making internet phone calls. *Internet on your phone comes with a fair use policy of 500MB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your booster, depending on how often you go over your amount and by how much. If you remove your booster and then use internet on your phone you'll automatically be charged our daily rate, see www.t-mobile.co.uk
Business 1-Plan
If you join on a plan with a phone, you'll have to promise to stay with T-Mobile for a minimum term of 12, 18 or 24 months. If you join on a 30 day SIM Only plan and decide to upgrade or cancel your plan, you'll need to give 30 days notice to us by phone. Each SIM only plan user will need a compatible mobile which may mean that their existing phone needs unlocking, which the previous network provider may charge for. We'll issue you a final bill at the end of the 30 days to cover the notice period, any services used and any charge that will apply if you leave before the end of any minimum term. For all plans you'll also need to pass our standard credit check and register as a business customer. You may have to pay a deposit.
Choose how many people will be on your plan and then add bundles of services for those users to share and use. You'll have to take a bundle of at least 125 minutes per user. You can have up to 250 users on your plan and each of them will have the same length of minimum term applied to their individual SIM card.
Your minimum term is applied both to the charge for each user on your plan and for your minutes bundle. A new minimum term is applied to each user you add to the plan after the initial start date and their minutes bundle.
Business 1-Plan comes with 3000 minutes each month to share between all users on your plan to call local and national numbers in the UK. You can add standard minutes and text bundles for calls and texts to local and national numbers and customers of any UK mobile network from the UK. You can also buy minutes and texts bundles that let you call the following countries in Europe and the US from the UK, in addition to the UK calls and texts permitted: Austria, Cyprus, Denmark, Finland, Greece, France, Germany, Italy, Luxembourg, Norway, Sweden, Belgium, Netherlands, Portugal, Spain, Czech Rep, Hungary, Slovak Rep, Switzerland, Poland, Ireland, Isle of Man, Channel Islands, Canada, USA. International calls to premium rate and non-geographic numbers aren't included in these international bundles. Local or national numbers start with 01, 02 or 03 but don't cover Jersey, Guernsey and the Isle of Man.
When you're in the UK you can check your voicemail for free. Your colleagues on the plan can call each other at no extra cost when they're in the UK only. Calls to our Group Call conference calling service are also included in your bundle. You can also add bundles to your plan for calls when abroad, internet on a phone (3G coverage is needed) or mobile broadband in the UK.
